Call Us: 1-931-738-3611

FAQ

FAQ

Availability:

Q: What is your typical lead-time from time of order?
A: Typical lead-time to ship is approximately 1 week. This is always dependent on current production load & component availability and can be determined at the time of order.

Q: Do special custom orders take longer?
A: Special orders requiring a custom feature or paint color can add up to a week to the lead-time. We can make a determination at the time of order.

Q: Are all of the System Accessories available as well?
A: Yes, we carry a stock of Accessories & Replacement Parts at all times.

Q: Do volume orders have a longer lead-time?
A: Volume orders can impact the lead-time depending on the required ship schedule. Usually Tool Systems for volume orders are manufactured and shipped on a weekly delivery schedule agreed to with the Customer.

Placing Order:

Q: How do I place an order?
A: Orders can be placed with a phone call to our FluidXchange Sales Manager, Mr. Charles Sams (931-738-3611) or via Fax (931-738-3610).

Q: Do I have to provide a Purchase Order?
A: We accept PO’s but they are not required for our system. The use of PO’s are Customer dependent.

Q: Can I order On-Line?
A: On-Line Ordering will be available in the near future. We are currently working to add this feature to our Web-Site.

Q: Are all your P/N’s shown on your Web-Site?
A: All of the typical and most frequently used P/N’s are shown on our Web-Site. Give us a call if you need an internal component P/N or something special.

Payment Methods:

Q: What are your payment options?
A: We accept Company Checks or Credit Cards (MC & Visa).

Q: Do you provide Terms?
A: Yes, we can provide 30 Day Terms after completing a Company credit check.

Q: Do you take Credit Cards?
A: Yes, MasterCard & Visa.

Q: Do I have to make payment at the time of order?
A: Payment at time of order is not required. We can take your order and arrange payment plans based on the Customer’s preference of our payment options. Product must be paid for or payment options arranged before shipment is made.

Volume Pricing:

Q: Do you offer discounts for volume purchases?
A: Yes, pricing can be discounted based on volume because we are able to take advantage of volume-buying for components. Just ask us for pricing for any volume needs you may have.

Q: Do I have to take all of the volume purchase at one time?
A: No, volume purchases can be made with a Blanket PO to receive any volume discounts and the product can be shipped over time based on the Customer’s agreed to delivery schedule.

Q: Can I commit to a volume purchase over time?
A: Yes, product can be purchased under a Blanket PO and a delivery schedule arranged to meet the time & location specific needs of the Customer.

Shipping:

Q: Who pays for shipping?
A: The Customer pays for shipping to their designated location(s).

Q: What method of shipping is used for the Coolant Service Tool?
A: Common Carrier Truck Delivery Service is used to ship Coolant Service Tools. Individual Accessories & Replacement Parts can be shipped in smaller packages by Ground Package Delivery Services.

Q: Where does the product ship from?
A: All Coolant Service Tools, Accessories, & Parts are shipped from Sparta, TN.

Q: How long does it take a shipment to arrive?
A: The delivery time is obviously dependent upon your distance from Sparta, TN but typical truck delivery time is between 2-5 days.

Q: How is the product packaged for shipment?
A: The Coolant Service Tool is partially wrapped & strapped to a wooden skid. All Accessories & Parts are secured in cardboard boxes.

Q: How much does it cost to ship a Coolant Service Tool?
A: The delivery cost is obviously dependent upon your distance from Sparta, TN but average cost is approx $150 and up to $350 to the West Coast.

Q: Can I specify the Truck Carrier of my choice?
A: Yes. We have arranged special pricing for our Customers with several respected local Trucking Companies but we can use the Customer’s specified Carrier if preferred and they will pick up in Sparta, TN.

Q: Can I have the Tool shipped Collect?
A: Yes.

Warranty:

Q: What is your Warranty policy?
A: One year comprehensive warranty against manufacturer’s defects. Not responsible for equipment misuse, normal wear and tear, or operation of equipment outside manufacturers specifications. All serviceable parts under warranty and or replacement parts will be shipped directly to service center.

Q: Do you replace components damaged during shipment?
A: If there is any shipping damage, the Customer would need to file a claim with the Shipper. We will work with the Customer & Shipper to ensure replacement Tools or Parts are expedited to the End-User Customer to minimize this type damage. As a side-note, the Product(s) are so well packaged and robust, shipping damage is very rare.

Q: Can you provide replacement parts for worn out components?
A: Yes. Just contact our Sales Manager, Mr. Charles Sams (931-738-3611) for any replacement parts needed.

Q: Do you test every Tool System to ensure it works properly?
A: Yes, every Tool System is tested to ensure it meets product requirements and is leak-proof.

Q: Do you keep up with the age of the Tool in case I need replacement parts?
A: Yes, after our Tools are tested they are serialized and a record is kept to aid future repairs or replacement parts.

Troubleshooting:

Q: The Tool will not pull a vacuum?
A: There are a couple reasons that can cause the 2V-700 to not function as it did when it was new. The first and most common is damage to the o-rings caused by exceeding the air input pressure above the recommended 90 PSI. A pressure regulator is required on the input to maintain a proper input pressure (90 PSI). At higher pressures the o-rings expand and are damaged by the internal porting in the manifold and a loss of the ability to pull a vacuum. We provide a free o-ring kit along with instructions to get your 2V-700 operating properly. It takes about 5 minutes to do the repair.

The other causes are air leak related. There may be a hole in the service hose or a leaking quick disconnect fitting. There may be a loose fitting around a part on the tool itself. To check for air leak, pressurize the 2V-700 to around 25 PSI and using soapy water, spray the connections on the tool. If there is a leak you will see bubbles around the leak. Tighten as necessary or replace damaged parts.

Q: The fluid flow seems to be restricted?
A: If your 2V-700 experiences a slowdown of coolant transfer (2.5 gallons per minute normal flow rate), the probable cause is a defective quick disconnect fitting. This is especially true with the Rectus-TEMA fitting used as the Volvo /Mack style QD fitting. Mineral deposits and other contaminates can lodge in the QD fitting causing it to be restricted. To test your 2V-700 just draw some coolant or water into the tool then attached the hand valve assembly and pressurize the tool to 25 PSI. Squeeze the hand valve handle and monitor the flow rate.

Another cause could be a leak in the 2V-700 system. To test that, pressurize the tank and see if it will hold the pressure for 5 minutes or so. If it won’t, use soapy water to spray on the connections that could be leaking and look for bubbles. If bubbles are found, tighten fittings or parts as needed.

After these tests you should have confirmed the cause for the slow operation. If a replacement QD fitting is needed, we stock them.

Q: The Pressure/Vacuum Gage does not read “0” when I have no pressure or vacuum on the Tool?
A: The dial gauge is a -30-0-30 psi gauge. There is no mechanical stop for the needle at “0” so your gauge may read plus or minus a few increments. The gauge is calibrated with a +/- 1-3 increment accuracy.

Q: The Tool blows air back into the radiator?
A: The original versions of the 2V-700 system didn’t prevent pushing air back into the cooling system. The technician had to monitor the refill process. The current tool configuration has an automatic shut off valve that prevents air from entering the system. However, the tool will continue to push coolant into the system until the tool is empty. There may be more coolant in the tool than the cooling system can hold. Check the coolant level in the tool prior to use.

Q: At what pressure should the Pressure-Relief valve open?
A: The relief valve is set at 35 psi

Q: Can I add the Filter Option to my Tool?
A: Yes. The filter can easily be added to your current tool.

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A Dunn & Bybee Tool Company
Located at 635 Industrial Drive,  Sparta, Tennessee  38583
E-Mail all inquiries to
Phone Charles Sams at (931) 738-3611
Fax: 931-738-3610